Frequently Asked Questions
Everything you need to know, in one place.
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📥 How do I receive and download my digital files?
Once your purchase is complete, you’ll automatically receive an email with your download links.
Make sure to check your inbox (and spam folder, just in case).
You can download your files instantly and access them anytime.
🧾 What exactly will I receive?
Each product includes the digital files described in the product page.
We offer eBooks (PDF), printable worksheets (PDF), and editable Excel spreadsheets (.xlsx) — ready to use on your laptop, tablet, or even printed.
No physical items will be shipped.
📱 Can I use the files on my phone or tablet?
Yes! All our files are compatible with most mobile devices.
We recommend using PDF readers like Adobe Acrobat or Google Drive for PDFs, and Excel-compatible apps for spreadsheets (like Microsoft Excel or Google Sheets).
🔙 Can I get a refund after purchase?
Absolutely! We offer a 30-day money-back guarantee, no questions asked. Just email us within 30 days of your purchase, and we’ll process a full refund.
🔒 Are my payments secure?
Absolutely. Our store is powered by Shopify and uses industry-standard SSL encryption.
All transactions are processed securely using trusted payment gateways like PayPal, Stripe, and major credit/debit cards.
📩 I didn’t receive my download email. What should I do?
First, check your spam or promotions folder.
If it’s not there, contact us via the form on the Contact page or email us directly at info@moneycraftstudio.com, and we’ll resend it right away.
👪 Can I share my files with friends or family?
We kindly ask you not to share the purchased files.
Each purchase is for personal use only — this helps us continue creating affordable, high-quality resources for everyone.
🛠️ Do you offer support if I have questions about using the files?
Yes! If you’re unsure how to use any part of your product (especially the Excel files), feel free to reach out — we’ll do our best to guide you.
💡 Do you offer discounts or bundles?
From time to time, we offer special promotions, bundles, and discounts.
Make sure to subscribe to our newsletter or follow us on Instagram for updates!
🗣️ Where can I find FAQs regarding your AI Mentor?
For any specific questions, please check the AI Mentor page.
❓I didn't find what I was looking for. How can I contact you?
Feel free to reach us at info@moneycraftstudio.com or chat with us. We'll be glad to answer you!
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